Harbour, J. L. (2011). The
Three “Ds” of Successful Performance Measurement: Design, Data, and Display. Performance
Improvement, 50(2), 5 – 12. doi:10.1002/pfi.20195
Dr. Harbour covers three critical aspects of performance
measurement: Design, Data, and Display. He posits that Design is often
overlooked as a key element that needs to be carefully thought through before
any other steps are taken. He recommends a top-down approach in order to avoid
missing important data during the collection process. Data is presented as
straightforward metrics. Display is discussed as a critical tool in analyzing
the data collected. He points out that it is important to select the right data
categories to display; that the “dash-board” is only as good as it’s design and
inputs.
The audience for this article is the HPT practitioner. His
discussion on the Display aspects is worth the read on its own. It is not
obtuse or overly academic, but rather takes a practical application approach. I
found myself wondering about the display portion as it relates to some of the
projects I am currently working on. I am hoping it will provide some clarity
that is currently needed.
All in all, a worthwhile read.
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